/*
 * "SAC - Atendimento" da tela de login (login/_sac_atendimento): botão no canto inferior direito
 * e o chat compacto que abre sobre ele. Tudo escopado em .sac-*.
 */
.sac-raiz {
	--sac-azul: #2563eb;
	--sac-azul-escuro: #1d4ed8;
	--sac-azul-claro: #e3edff;
	--sac-tinta: #1f2d4d;
	--sac-mudo: #7b88a8;
	--sac-borda: #e3e8f2;
	--sac-fundo: #f6f8fc;
	--sac-erro: #e5484d;
	--sac-ok: #30a46c;
	font-family: 'Poppins', 'Roboto', system-ui, sans-serif;
	color: var(--sac-tinta);
}
.sac-raiz *, .sac-raiz *::before, .sac-raiz *::after { box-sizing: border-box; }
/* `hidden` sempre esconde, com ou sem o Bootstrap do tema (as telas e partes do chat alternam por ele). */
.sac-raiz [hidden] { display: none !important; }

/* ---------- Botão ---------- */
.sac-botao {
	align-items: center;
	background: var(--sac-azul);
	border: 0;
	border-radius: 999px;
	bottom: 20px;
	box-shadow: 0 10px 28px rgba(37, 99, 235, .35), 0 2px 6px rgba(31, 45, 77, .18);
	color: #fff;
	cursor: pointer;
	display: inline-flex;
	font-weight: 600;
	font-size: 13.5px;
	line-height: 1;
	font-family: inherit;
	gap: 9px;
	padding: 13px 18px 13px 15px;
	position: fixed;
	right: 20px;
	transition: transform .15s ease, background .15s ease, box-shadow .15s ease;
	z-index: 1040;
}
.sac-botao:hover { background: var(--sac-azul-escuro); transform: translateY(-1px); }
.sac-botao:focus-visible { outline: 3px solid rgba(37, 99, 235, .35); outline-offset: 3px; }
.sac-botao svg { flex: none; }
.sac-raiz[data-sac-modo="sistema"] .sac-botao { width: 52px; height: 52px; padding: 0 11px; gap: 0; transition: width .2s ease, gap .2s ease, background .15s ease; }
.sac-raiz[data-sac-modo="sistema"] .sac-botao svg { width: 30px; height: 30px; }
.sac-raiz[data-sac-modo="sistema"] .sac-botao-texto { max-width: 0; opacity: 0; overflow: hidden; white-space: nowrap; transition: max-width .2s ease, opacity .2s ease; }
.sac-raiz[data-sac-modo="sistema"] .sac-botao:hover,
.sac-raiz[data-sac-modo="sistema"] .sac-botao:focus-visible { width: 210px; gap: 9px; }
.sac-raiz[data-sac-modo="sistema"] .sac-botao:hover .sac-botao-texto,
.sac-raiz[data-sac-modo="sistema"] .sac-botao:focus-visible .sac-botao-texto { max-width: 160px; opacity: 1; }
@media (prefers-reduced-motion: reduce) {
    .sac-raiz[data-sac-modo="sistema"] .sac-botao,
    .sac-raiz[data-sac-modo="sistema"] .sac-botao-texto { transition: none; }
}
/* Resposta do suporte não lida: o botão pulsa (anel vermelho) até o chat ser aberto. */
.sac-botao.sac-botao-pulsando { animation: sac-pulso 1.4s ease-in-out infinite; }
@keyframes sac-pulso {
	0%, 100% { box-shadow: 0 10px 28px rgba(37, 99, 235, .35), 0 0 0 0 rgba(229, 72, 77, .55); }
	50% { box-shadow: 0 10px 28px rgba(37, 99, 235, .35), 0 0 0 10px rgba(229, 72, 77, 0); }
}
/* Resposta nova com o chat fechado: pisca forte por alguns segundos (depois fica o pulso). */
.sac-botao.sac-botao-piscando { animation: sac-piscar .5s ease-in-out 8 alternate; }
@keyframes sac-piscar {
	from { background: var(--sac-azul); transform: scale(1); }
	to { background: #e5484d; box-shadow: 0 10px 28px rgba(229, 72, 77, .5), 0 0 0 8px rgba(229, 72, 77, .25); transform: scale(1.06); }
}
@media (prefers-reduced-motion: reduce) {
	.sac-botao.sac-botao-piscando { animation: none; background: #e5484d; }
	.sac-botao.sac-botao-pulsando { animation: none; box-shadow: 0 10px 28px rgba(37, 99, 235, .35), 0 0 0 4px rgba(229, 72, 77, .6); }
}
.sac-botao-aviso {
	background: var(--sac-erro);
	border: 2px solid #fff;
	border-radius: 999px;
	box-shadow: 0 2px 6px rgba(229, 72, 77, .45);
	font-size: 11px;
	font-weight: 700;
	line-height: 1;
	min-width: 22px;
	padding: 4px 6px;
	position: absolute;
	right: -5px;
	text-align: center;
	top: -8px;
}

/* ---------- Painel ---------- */
.sac-painel {
	background: #fff;
	border: 1px solid var(--sac-borda);
	border-radius: 16px;
	bottom: 78px;
	box-shadow: 0 24px 60px rgba(31, 45, 77, .22), 0 4px 14px rgba(31, 45, 77, .10);
	display: flex;
	flex-direction: column;
	max-height: min(560px, calc(100vh - 110px));
	overflow: hidden;
	position: fixed;
	right: 20px;
	transform-origin: bottom right;
	width: 350px;
	z-index: 1041;
	animation: sac-surgir .18s ease-out;
}
.sac-painel[hidden] { display: none; }
@keyframes sac-surgir { from { opacity: 0; transform: translateY(8px) scale(.98); } to { opacity: 1; transform: none; } }
@media (prefers-reduced-motion: reduce) { .sac-painel { animation: none; } .sac-botao { transition: none; } }

.sac-topo {
	align-items: center;
	background: linear-gradient(135deg, var(--sac-azul) 0%, #3b82f6 100%);
	color: #fff;
	display: flex;
	flex: none;
	gap: 11px;
	padding: 14px 12px 14px 16px;
}
.sac-topo-icone {
	align-items: center;
	background: rgba(255, 255, 255, .18);
	border-radius: 50%;
	display: flex;
	flex: none;
	height: 36px;
	justify-content: center;
	width: 36px;
}
.sac-topo-textos { display: flex; flex: 1; flex-direction: column; gap: 2px; min-width: 0; }
.sac-topo-titulo { font-size: 14.5px; font-weight: 700; line-height: 1.2; }
.sac-topo-sub { align-items: center; display: flex; font-size: 11.5px; gap: 6px; opacity: .9; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sac-topo-sub::before { background: #7ef0b0; border-radius: 50%; content: ''; flex: none; height: 7px; width: 7px; }
.sac-fechar {
	align-items: center;
	background: transparent;
	border: 0;
	border-radius: 8px;
	color: #fff;
	cursor: pointer;
	display: flex;
	flex: none;
	height: 32px;
	justify-content: center;
	opacity: .85;
	width: 32px;
}
.sac-fechar:hover, .sac-fechar:focus-visible { background: rgba(255, 255, 255, .18); opacity: 1; outline: 0; }

.sac-corpo { display: flex; flex: 1; flex-direction: column; min-height: 0; overflow-y: auto; padding: 18px 16px 6px; }
.sac-pergunta { font-size: 15px; font-weight: 600; line-height: 1.35; margin: 2px 0 4px; }
.sac-texto { color: var(--sac-mudo); font-size: 12.5px; line-height: 1.45; margin: 0 0 14px; }

/* Sim / Não */
.sac-escolhas { display: grid; gap: 10px; grid-template-columns: 1fr 1fr; margin-bottom: 10px; }
.sac-escolha {
	align-items: center;
	background: var(--sac-fundo);
	border: 1.5px solid var(--sac-borda);
	border-radius: 12px;
	color: var(--sac-tinta);
	cursor: pointer;
	display: flex;
	flex-direction: column;
	font-family: inherit;
	gap: 7px;
	padding: 14px 8px 12px;
	transition: border-color .15s ease, background .15s ease, transform .15s ease;
}
.sac-escolha:hover { background: var(--sac-azul-claro); border-color: #9bc1fb; transform: translateY(-1px); }
.sac-escolha:focus-visible { border-color: var(--sac-azul); box-shadow: 0 0 0 3px rgba(37, 99, 235, .2); outline: 0; }
.sac-escolha-icone {
	align-items: center;
	background: #fff;
	border-radius: 50%;
	box-shadow: 0 2px 6px rgba(31, 45, 77, .08);
	color: var(--sac-azul);
	display: flex;
	height: 38px;
	justify-content: center;
	width: 38px;
}
.sac-escolha-nao .sac-escolha-icone { color: var(--sac-ok); }
.sac-escolha-titulo { font-size: 13.5px; font-weight: 700; }
.sac-escolha-sub { color: var(--sac-mudo); font-size: 11px; }

/* Formulário */
.sac-voltar {
	align-items: center;
	align-self: flex-start;
	background: none;
	border: 0;
	color: var(--sac-azul);
	cursor: pointer;
	display: inline-flex;
	font-weight: 600;
	font-size: 12px;
	line-height: 1;
	font-family: inherit;
	gap: 4px;
	margin: -4px 0 10px -4px;
	padding: 4px;
}
.sac-campo { display: flex; flex-direction: column; gap: 5px; margin-bottom: 11px; }
.sac-campo label { font-size: 12px; font-weight: 600; }
.sac-campo label small { color: var(--sac-mudo); font-weight: 500; }
.sac-campo input {
	background: #fff;
	border: 1.5px solid var(--sac-borda);
	border-radius: 10px;
	color: var(--sac-tinta);
	font-size: 13.5px;
	line-height: 1.3;
	font-family: inherit;
	padding: 9px 11px;
	transition: border-color .15s ease, box-shadow .15s ease;
	width: 100%;
}
.sac-campo input:focus { border-color: var(--sac-azul); box-shadow: 0 0 0 3px rgba(37, 99, 235, .15); outline: 0; }
.sac-campo input[aria-invalid="true"] { border-color: var(--sac-erro); }
.sac-campo-erro { color: var(--sac-erro); font-size: 11.5px; }
.sac-armadilha { height: 1px; left: -9999px; overflow: hidden; position: absolute; width: 1px; }
.sac-erro-geral { background: #fdecec; border-radius: 8px; color: #b42318; font-size: 12px; margin: 0 0 10px; padding: 8px 10px; }

/* Rodapé (Sair / Abrir Ticket) */
.sac-rodape { border-top: 1px solid var(--sac-borda); display: flex; flex: none; gap: 8px; justify-content: flex-end; padding: 11px 14px; }
.sac-acao {
	border-radius: 10px;
	cursor: pointer;
	font-weight: 600;
	font-size: 13px;
	line-height: 1;
	font-family: inherit;
	padding: 10px 16px;
	transition: background .15s ease, border-color .15s ease;
}
.sac-acao:focus-visible { box-shadow: 0 0 0 3px rgba(37, 99, 235, .25); outline: 0; }
.sac-acao-sair { background: #fff; border: 1.5px solid var(--sac-borda); color: var(--sac-tinta); }
.sac-acao-sair:hover { background: var(--sac-fundo); }
.sac-acao-principal { background: var(--sac-azul); border: 1.5px solid var(--sac-azul); color: #fff; }
.sac-acao-principal:hover { background: var(--sac-azul-escuro); border-color: var(--sac-azul-escuro); }
.sac-acao-principal:disabled { cursor: progress; opacity: .7; }

/* ---------- Chat ---------- */
.sac-chat { background: var(--sac-fundo); gap: 6px; padding: 12px 12px 8px; }
.sac-aviso-chat { color: var(--sac-mudo); font-size: 11.5px; line-height: 1.4; margin: 2px 6px 8px; text-align: center; }
.sac-dia { color: var(--sac-mudo); font-size: 10.5px; font-weight: 600; letter-spacing: .03em; margin: 6px 0 2px; text-align: center; text-transform: uppercase; }
.sac-msg { display: flex; flex-direction: column; max-width: 82%; }
.sac-msg-minha { align-self: flex-end; align-items: flex-end; }
.sac-msg-suporte { align-self: flex-start; align-items: flex-start; }
.sac-msg-autor { color: var(--sac-mudo); font-size: 10.5px; font-weight: 600; margin: 0 4px 2px; }
.sac-balao {
	border-radius: 14px;
	font-size: 13px;
	line-height: 1.45;
	overflow-wrap: anywhere;
	padding: 8px 11px 6px;
}
.sac-msg-minha .sac-balao { background: var(--sac-azul); border-bottom-right-radius: 4px; color: #fff; }
.sac-msg-suporte .sac-balao { background: #fff; border: 1px solid var(--sac-borda); border-bottom-left-radius: 4px; }
.sac-balao p { margin: 0; }
.sac-balao p + p { margin-top: 6px; }
.sac-balao ul, .sac-balao ol { margin: 4px 0; padding-left: 18px; }
.sac-balao a { color: inherit; text-decoration: underline; }
.sac-balao img { border-radius: 8px; display: block; height: auto; margin: 4px 0; max-width: 100%; }
.sac-balao audio { display: block; max-width: 100%; }
.sac-balao-apagada { font-style: italic; opacity: .7; }
.sac-anexo { font-size: 11.5px; margin-top: 4px; opacity: .85; }
.sac-hora { display: block; font-size: 10px; margin-top: 3px; opacity: .7; text-align: right; }
.sac-evento { background: #fff; border: 1px dashed var(--sac-borda); border-radius: 10px; color: var(--sac-mudo); font-size: 12px; margin: 8px 4px 4px; padding: 10px; text-align: center; }
.sac-evento button { margin-top: 8px; }

.sac-composer { align-items: flex-end; background: #fff; border-top: 1px solid var(--sac-borda); display: flex; flex: none; gap: 6px; padding: 10px 10px 10px 6px; }
.sac-composer textarea {
	background: var(--sac-fundo);
	border: 1.5px solid transparent;
	border-radius: 12px;
	color: var(--sac-tinta);
	flex: 1;
	font-size: 13px;
	line-height: 1.4;
	font-family: inherit;
	max-height: 110px;
	min-height: 40px;
	min-width: 0;
	overflow-y: auto;
	padding: 9px 11px;
	resize: none;
	scrollbar-width: thin;
}
.sac-composer textarea::placeholder { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sac-composer textarea:focus { background: #fff; border-color: var(--sac-azul); outline: 0; }
.sac-enviar {
	align-items: center;
	background: var(--sac-azul);
	border: 0;
	border-radius: 50%;
	color: #fff;
	cursor: pointer;
	display: flex;
	flex: none;
	height: 40px;
	justify-content: center;
	width: 40px;
}
.sac-enviar:hover { background: var(--sac-azul-escuro); }
.sac-enviar:disabled { cursor: progress; opacity: .6; }
.sac-enviar:focus-visible { box-shadow: 0 0 0 3px rgba(37, 99, 235, .3); outline: 0; }
.sac-ferramentas { display: flex; flex: none; gap: 0; }
.sac-ferramenta {
	align-items: center;
	background: transparent;
	border: 0;
	border-radius: 10px;
	color: var(--sac-mudo);
	cursor: pointer;
	display: flex;
	height: 40px;
	justify-content: center;
	width: 31px;
}
.sac-ferramenta:hover { background: var(--sac-fundo); color: var(--sac-azul); }
.sac-ferramenta:focus-visible { box-shadow: 0 0 0 3px rgba(37, 99, 235, .25); color: var(--sac-azul); outline: 0; }
.sac-ferramenta:disabled { cursor: progress; opacity: .5; }
.sac-ferramentas[hidden], .sac-gravando[hidden] { display: none; }

/* Clipe: menu que abre para cima, sobre a conversa. */
.sac-clipe { position: relative; }
.sac-clipe-menu {
	background: #fff;
	border: 1px solid var(--sac-borda);
	border-radius: 12px;
	bottom: calc(100% + 8px);
	box-shadow: 0 12px 30px rgba(31, 45, 77, .18);
	display: flex;
	flex-direction: column;
	left: -2px;
	min-width: 176px;
	padding: 6px;
	position: absolute;
	z-index: 2;
	animation: sac-surgir .14s ease-out;
}
.sac-clipe-menu[hidden] { display: none; }
.sac-clipe-item {
	align-items: center;
	background: transparent;
	border: 0;
	border-radius: 8px;
	color: var(--sac-tinta);
	cursor: pointer;
	display: flex;
	font-family: inherit;
	font-size: 13px;
	font-weight: 600;
	gap: 10px;
	padding: 8px 10px;
	text-align: left;
	white-space: nowrap;
}
.sac-clipe-item:hover, .sac-clipe-item:focus-visible { background: var(--sac-fundo); outline: 0; }
.sac-clipe-icone { align-items: center; border-radius: 8px; display: flex; flex: none; height: 28px; justify-content: center; width: 28px; }
.sac-clipe-icone-midia { background: var(--sac-azul-claro); color: var(--sac-azul); }
.sac-clipe-icone-pdf { background: #fdecec; color: #c2322f; }

/* Anexos na conversa. */
.sac-balao video { border-radius: 8px; display: block; margin: 4px 0; max-height: 240px; max-width: 100%; }
.sac-pdf {
	align-items: center;
	background: rgba(255, 255, 255, .92);
	border: 1px solid var(--sac-borda);
	border-radius: 10px;
	color: var(--sac-tinta);
	cursor: pointer;
	display: flex;
	font-family: inherit;
	font-size: 12.5px;
	gap: 9px;
	margin: 4px 0;
	max-width: 100%;
	padding: 8px 10px;
	text-align: left;
	width: 100%;
}
.sac-pdf:hover { border-color: #9bc1fb; }
.sac-pdf-icone { background: #fdecec; border-radius: 6px; color: #c2322f; flex: none; font-size: 9.5px; font-weight: 800; padding: 6px 5px; }
.sac-pdf-textos { display: flex; flex-direction: column; min-width: 0; }
.sac-pdf-nome { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sac-pdf-dica { color: var(--sac-mudo); font-size: 11px; }
.sac-gravando { align-items: center; background: #fdecec; border-radius: 12px; color: #b42318; display: flex; flex: 1; font-size: 13px; gap: 8px; height: 40px; padding-right: 12px; }
.sac-gravando .sac-gravando-cancelar { color: #b42318; }
.sac-gravando-ponto { animation: sac-pulsar 1s ease-in-out infinite; background: var(--sac-erro); border-radius: 50%; flex: none; height: 9px; width: 9px; }
.sac-gravando-texto strong { font-variant-numeric: tabular-nums; }
@keyframes sac-pulsar { 50% { opacity: .25; } }
@media (prefers-reduced-motion: reduce) { .sac-gravando-ponto { animation: none; } }
.sac-composer textarea[hidden] { display: none; }
.sac-balao img[data-sac-midia] { cursor: zoom-in; min-height: 40px; min-width: 60px; }
.sac-balao audio { min-width: 220px; }
.sac-composer-erro.sac-composer-info { color: var(--sac-mudo); }
.sac-composer-erro { color: var(--sac-erro); flex: none; font-size: 11.5px; padding: 0 14px 8px; }

/* ---------- Celular ---------- */
@media (max-width: 480px) {
	.sac-botao { bottom: 14px; right: 14px; }
	.sac-painel { border-radius: 14px; bottom: 74px; left: 10px; max-height: calc(100vh - 90px); right: 10px; width: auto; }
}

/* ---------- Dentro do sistema: lista de atendimentos e novo atendimento ---------- */
.sac-topo-voltar { margin-left: -6px; }
.sac-topo-voltar[hidden] { display: none; }
.sac-lista { display: flex; flex-direction: column; gap: 8px; margin-bottom: 8px; }
.sac-item {
	align-items: center;
	background: var(--sac-fundo);
	border: 1.5px solid var(--sac-borda);
	border-radius: 12px;
	color: var(--sac-tinta);
	cursor: pointer;
	display: flex;
	font-family: inherit;
	gap: 10px;
	padding: 10px 12px;
	text-align: left;
	transition: border-color .15s ease, background .15s ease;
	width: 100%;
}
.sac-item:hover, .sac-item:focus-visible { background: var(--sac-azul-claro); border-color: #9bc1fb; outline: 0; }
.sac-item-textos { display: flex; flex: 1; flex-direction: column; gap: 3px; min-width: 0; }
.sac-item-topo { align-items: center; display: flex; gap: 6px; }
.sac-item-codigo { color: var(--sac-mudo); font-size: 11px; font-weight: 700; }
.sac-item-estado { background: #fff; border: 1px solid var(--sac-borda); border-radius: 999px; color: var(--sac-mudo); font-size: 10px; font-weight: 700; padding: 1px 7px; }
.sac-item-estado-aberto { border-color: #b7e4cb; color: #30a46c; }
.sac-item-estado-respondida { border-color: #c3dbff; color: #2563eb; }
.sac-item-estado-pendente { border-color: #fdd7b8; color: #f76b15; }
.sac-item-estado-reaberto { border-color: #ddd0fb; color: #8b5cf6; }
.sac-item-estado-transferido { border-color: #f5e3a3; color: #b98900; }
.sac-item-assunto { font-size: 13px; font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sac-item-sub { color: var(--sac-mudo); font-size: 11.5px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sac-item-nao-lidas { background: var(--sac-erro); border-radius: 999px; color: #fff; flex: none; font-size: 10.5px; font-weight: 700; min-width: 20px; padding: 3px 6px; text-align: center; }

.sac-departamentos, .sac-opcoes { display: flex; flex-wrap: wrap; gap: 7px; margin: 2px 0 10px; }
.sac-chip {
	background: #fff;
	border: 1.5px solid var(--sac-borda);
	border-radius: 999px;
	color: var(--sac-tinta);
	cursor: pointer;
	font-family: inherit;
	font-size: 12.5px;
	font-weight: 600;
	padding: 7px 13px;
	transition: border-color .15s ease, background .15s ease, color .15s ease;
}
.sac-chip:hover { border-color: #9bc1fb; }
.sac-chip:focus-visible { box-shadow: 0 0 0 3px rgba(37, 99, 235, .2); outline: 0; }
.sac-chip[aria-checked="true"] { background: var(--sac-azul); border-color: var(--sac-azul); color: #fff; }
.sac-atendimento[hidden], .sac-campo[hidden] { display: none; }
.sac-atendimento-mensagem, .sac-atendimento-texto { background: var(--sac-fundo); border-radius: 10px; color: var(--sac-tinta); font-size: 12.5px; line-height: 1.45; margin: 0 0 10px; padding: 9px 11px; white-space: pre-line; }
.sac-atendimento-texto { background: var(--sac-azul-claro); }
.sac-msg-colega .sac-balao { background: #e8eefc; border-bottom-right-radius: 4px; color: var(--sac-tinta); }
/* Continuação do ticket da tela de login: linha cinza entre a conversa de antes e a nova. */
.sac-marco { align-items: center; color: var(--sac-mudo); display: flex; font-size: 11px; font-weight: 600; gap: 8px; margin: 10px 2px 6px; text-align: center; }
.sac-marco::before, .sac-marco::after { background: #cfd6e4; content: ''; flex: 1; height: 1px; }
.sac-marco span { flex: none; max-width: 78%; }

/* PDV e pré-venda (default._sac_chat com lado 'esquerda'): botão e painel no canto inferior esquerdo. */
.sac-raiz.sac-esquerda .sac-botao { left: 20px; right: auto; }
.sac-raiz.sac-esquerda .sac-painel { left: 20px; right: auto; transform-origin: bottom left; }
.sac-raiz[data-sac-modo="sistema"].sac-esquerda .sac-botao { left: 40px; right: auto; bottom: 40px; }
.sac-raiz[data-sac-modo="sistema"].sac-esquerda .sac-painel { left: 40px; right: auto; bottom: 105px; }
@media (max-width: 480px) {
	.sac-raiz.sac-esquerda .sac-botao { left: 14px; right: auto; }
	.sac-raiz.sac-esquerda .sac-painel { left: 10px; right: 10px; }
	.sac-raiz[data-sac-modo="sistema"].sac-esquerda .sac-botao { left: 5px; bottom: 0; }
	.sac-raiz[data-sac-modo="sistema"].sac-esquerda .sac-painel { left: 10px; right: 10px; bottom: 60px; }
}